What can I say, I am a long time CRM advocate, and a Client Services Exec for Salesforce.com. I routinely distribute this book to my customers
New users to Salesforce.com, might not know where to start with their CRM initiatives. The presentation of information in Salesforce.com for Dummies has given many a great jump-start.
This book is for users, not developers and it is laid out in a concise, easy-to-understand manor that even busy sales rep can appreciate.
I will continue to recomend this book to all using, or thinking about using, Salesforce.com. It makes a great CRM program even better...now you can leverage all those inovative Salesforce.com features!